Topic error after installing Keyman 9 pro

We have two new locations for Keyman technical support:

The Tavultesoft Forums are now read only.


# error after installing Keyman 9 pro   2015-09-28 23:53:24.733
Josh
---------------------------9/28/2015 4:25:04 PM---------------------------
Exception 'EOleSysError' in module kmcomapi.dll at 00060F49
Unspecified error

Module: UNKNOWN, Source: UNKNOWN, Line UNKNOWN
Procedure: UNKNOWN

Call stack:
:2F461F49 [kmcomapi.dll]
:7560812F [KERNELBASE.dll]
:2F461F49 [kmcomapi.dll]
:2F461E82 [kmcomapi.dll]
:2F40629D [kmcomapi.dll]
Recursive call (2 times):
:2F461F49 [kmcomapi.dll]
:2F461F58 [kmcomapi.dll]
:2F5B6B03 [kmcomapi.dll]
:2F5B6DA4 [kmcomapi.dll]
:2F5B9974 [kmcomapi.dll]
:2F5B99B6 [kmcomapi.dll]
:2F631697 [kmcomapi.dll]
:2F6316DD [kmcomapi.dll]
:2F62A60D [kmcomapi.dll]
:2C63280F [keyman.exe]
:2C63287B [keyman.exe]
:2C634A6D [keyman.exe]
:2C53B1B5 [keyman.exe]
:2C62AC36 [keyman.exe]
:2C4AA2C1 [keyman.exe]
:2C4AA76A [keyman.exe]
:2C4A9D68 [keyman.exe]
:7629C590 [USER32.dll]
:7629C641 [USER32.dll]
:7629C5FE [USER32.dll]
:76294F0E [USER32.dll]
:76294F19 [USER32.dll]
:2C4AE6C8 [keyman.exe]
:2C4AE2F7 [keyman.exe]
Recursive call (2 times):
:2C406A88 [keyman.exe]
:2C406675 [keyman.exe]
:2C406535 [keyman.exe]
:2C40681F [keyman.exe]
:76293A2C [USER32.dll]
:762B6662 [USER32.dll]
:2C4ADF10 [keyman.exe]
:2C4ADD1B [keyman.exe]
:2C4ADD32 [keyman.exe]
:762B313B [USER32.dll]
:2C4AE6C8 [keyman.exe]
:719CB961 [keyman32.dll]
:719CB96E [keyman32.dll]
:2C54A58E [keyman.exe]
:2C4ADD1B [keyman.exe]
:2C4ADD33 [keyman.exe]
:2C45B906 [keyman.exe]
:7629C4E7 [USER32.dll]
:7629C5E7 [USER32.dll]
:7629C590 [USER32.dll]
:7629CC19 [USER32.dll]
:762964A1 [USER32.dll]
:2C554B05 [keyman.exe]
:7629CC70 [USER32.dll]
:2C553780 [keyman.exe]
:2C5537C3 [keyman.exe]
:2C553B02 [keyman.exe]
:2C553B45 [keyman.exe]
:2C63876D [keyman.exe]
:2C63878E [keyman.exe]
:2C6387CE [keyman.exe]
:2C638800 [keyman.exe]
Recursive call (2 times):
:77540000 [imagehlp.dll]
:775413CF [imagehlp.dll]
:77540000 [imagehlp.dll]
:775413CF [imagehlp.dll]
:774486F8 [ntdll.dll]
:77540000 [imagehlp.dll]
:7745597F [ntdll.dll]
:774559B6 [ntdll.dll]
:7745248E [ntdll.dll]
:7744F38C [ntdll.dll]
:77540000 [imagehlp.dll]
:77450FCD [ntdll.dll]
:77540000 [imagehlp.dll]
:77450FDF [ntdll.dll]
:7745595E [ntdll.dll]
:774559B6 [ntdll.dll]
:77540000 [imagehlp.dll]
:7744FCA1 [ntdll.dll]
:77446E12 [ntdll.dll]
:7744FA77 [ntdll.dll]
:77540000 [imagehlp.dll]
:7744F5AD [ntdll.dll]
:7744F6CE [ntdll.dll]
:7744F756 [ntdll.dll]
:77446E12 [ntdll.dll]
:7744F71C [ntdll.dll]
Recursive call (2 times):
:77540000 [imagehlp.dll]
:2C40BC9C [keyman.exe]
:7744F71C [ntdll.dll]
:77451F93 [ntdll.dll]
:77540000 [imagehlp.dll]
:75606D18 [KERNELBASE.dll]
:75606D2A [KERNELBASE.dll]
:77540000 [imagehlp.dll]
:2C40463E [keyman.exe]
:2C407A45 [keyman.exe]
:2C41035A [keyman.exe]
:2C6383DC [keyman.exe]
:77540000 [imagehlp.dll]

Modules:
$2F400000 (2F400000,00001000,0024AA00) C:\Program Files\Common Files\Tavultesoft\Keyman Engine 9.0\kmcomapi.dll
$75600000 (75600000,00001000,00043600) C:\Windows\system32\KERNELBASE.dll
$2C400000 (2C400000,00001000,00246600) C:\Program Files\Common Files\Tavultesoft\Keyman Engine 9.0\keyman.exe
$73DF0000 (73DF0000,00001000,0000A400) C:\Windows\system32\dwmapi.dll
$773F0000 (773F0000,00001000,000D4E00) C:\Windows\SYSTEM32\ntdll.dll
$76280000 (76280000,00001000,00067800) C:\Windows\system32\USER32.dll
$77540000 (77540000,00001000,00024200) C:\Windows\system32\imagehlp.dll
$76350000 (76350000,00001000,000C5000) C:\Windows\system32\kernel32.dll
$719C0000 (719C0000,00001000,0001BC00) C:\Program Files\Common Files\Tavultesoft\Keyman Engine 9.0\keyman32.dll

Main Thread ID = 000011A4, Current Thread ID = 000011A4
Registers:
EAX = 0012F4B0 CS = 001B EIP = 7560812F Flags = 00000212
EBX = 80004005 SS = 0023 ESP = 0012F4B0 EBP = 0012F500
ECX = 00000007 DS = 0023 ESI = 00000001 FS = 003B
EDX = 00000000 ES = 0023 EDI = 2F5B682C GS = 0000
Code at CS:EIP
C9 C2 10 00 89 45 C0 EB ED 3D 01 01 00 00 0F 85
Stack:
0EEDFADE 00000001 00000000 7560812F 00000007
00000000 77540000 2F405C05 037D0DDC 2F574311
00000002 03769D00 00000000 037DE1A8 77540000
FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF 00000001

---------------------------9/28/2015 4:25:07 PM---------------------------
Exception 'EOleSysError' in module kmcomapi.dll at 00060F49
Unspecified error

Module: UNKNOWN, Source: UNKNOWN, Line UNKNOWN
Procedure: UNKNOWN

Call stack:
:2F461F49 [kmcomapi.dll]
:7560812F [KERNELBASE.dll]
:2F461F49 [kmcomapi.dll]
:2F461E82 [kmcomapi.dll]
:2F40629D [kmcomapi.dll]
Recursive call (2 times):
:2F461F49 [kmcomapi.dll]
:2F461F58 [kmcomapi.dll]
:2F5B6B03 [kmcomapi.dll]
:2F5B6DA4 [kmcomapi.dll]
:2F5B9974 [kmcomapi.dll]
:2F5B99B6 [kmcomapi.dll]
:2F631528 [kmcomapi.dll]
:2F631580 [kmcomapi.dll]
:2F62A549 [kmcomapi.dll]
:2C6326BB [keyman.exe]
:2C632798 [keyman.exe]
:2C635241 [keyman.exe]
:2C635293 [keyman.exe]
:2C635391 [keyman.exe]
:2C634FC0 [keyman.exe]
:2C4A9D68 [keyman.exe]
:73DF255D [dwmapi.dll]
:73DF16DE [dwmapi.dll]
:774648FE [ntdll.dll]
:77464907 [ntdll.dll]
:7746487C [ntdll.dll]
:2C4AE6C8 [keyman.exe]
:73DF360E [dwmapi.dll]
:2C54A58E [keyman.exe]
:73DF371E [dwmapi.dll]
:2C4AE6C8 [keyman.exe]
:2C4A99A3 [keyman.exe]
:2C4B1352 [keyman.exe]
:2C54FA5B [keyman.exe]
:2C54A58E [keyman.exe]
:762953FA [USER32.dll]
:2C635527 [keyman.exe]
:2C4ADD1B [keyman.exe]
:2C4ADD33 [keyman.exe]
:2C45B906 [keyman.exe]
:7629C4E7 [USER32.dll]
:7629C5E7 [USER32.dll]
:7629C590 [USER32.dll]
:7629CC19 [USER32.dll]
:76295BEE [USER32.dll]
:2C4A4C63 [keyman.exe]
:7629CC70 [USER32.dll]
:2C553780 [keyman.exe]
:2C5537C3 [keyman.exe]
:2C553B02 [keyman.exe]
:2C553B45 [keyman.exe]
:2C63876D [keyman.exe]
:2C63878E [keyman.exe]
:2C6387CE [keyman.exe]
:2C638800 [keyman.exe]
Recursive call (2 times):
:77540000 [imagehlp.dll]
:775413CF [imagehlp.dll]
:77540000 [imagehlp.dll]
:775413CF [imagehlp.dll]
:774486F8 [ntdll.dll]
:77540000 [imagehlp.dll]
:7745597F [ntdll.dll]
:774559B6 [ntdll.dll]
:7745248E [ntdll.dll]
:7744F38C [ntdll.dll]
:77540000 [imagehlp.dll]
:77450FCD [ntdll.dll]
:77540000 [imagehlp.dll]
:77450FDF [ntdll.dll]
:7745595E [ntdll.dll]
:774559B6 [ntdll.dll]
:77540000 [imagehlp.dll]
:7744FCA1 [ntdll.dll]
:77446E12 [ntdll.dll]
:7744FA77 [ntdll.dll]
:77540000 [imagehlp.dll]
:7744F5AD [ntdll.dll]
:7744F6CE [ntdll.dll]
:7744F756 [ntdll.dll]
:77446E12 [ntdll.dll]
:7744F71C [ntdll.dll]
Recursive call (2 times):
:77540000 [imagehlp.dll]
:2C40BC9C [keyman.exe]
:7744F71C [ntdll.dll]
:77451F93 [ntdll.dll]
:77540000 [imagehlp.dll]
:75606D18 [KERNELBASE.dll]
:75606D2A [KERNELBASE.dll]
:77540000 [imagehlp.dll]
:2C40463E [keyman.exe]
:2C407A45 [keyman.exe]
:2C41035A [keyman.exe]
:2C6383DC [keyman.exe]
:77540000 [imagehlp.dll]
:2C647CD2 [keyman.exe]
:2C40741C [keyman.exe]
:2C647D15 [keyman.exe]
:7639EE6C [kernel32.dll]
:774534E8 [ntdll.dll]
:774534BB [ntdll.dll]

Modules:
$2F400000 (2F400000,00001000,0024AA00) C:\Program Files\Common Files\Tavultesoft\Keyman Engine 9.0\kmcomapi.dll
$75600000 (75600000,00001000,00043600) C:\Windows\system32\KERNELBASE.dll
$2C400000 (2C400000,00001000,00246600) C:\Program Files\Common Files\Tavultesoft\Keyman Engine 9.0\keyman.exe
$73DF0000 (73DF0000,00001000,0000A400) C:\Windows\system32\dwmapi.dll
$773F0000 (773F0000,00001000,000D4E00) C:\Windows\SYSTEM32\ntdll.dll
$76280000 (76280000,00001000,00067800) C:\Windows\system32\USER32.dll
$77540000 (77540000,00001000,00024200) C:\Windows\system32\imagehlp.dll
$76350000 (76350000,00001000,000C5000) C:\Windows\system32\kernel32.dll

Main Thread ID = 00001058, Current Thread ID = 00001058
Registers:
EAX = 0012F490 CS = 001B EIP = 7560812F Flags = 00000216
EBX = 80004005 SS = 0023 ESP = 0012F490 EBP = 0012F4E0
ECX = 00000007 DS = 0023 ESI = 00000001 FS = 003B
EDX = 00000000 ES = 0023 EDI = 2F5B682C GS = 0000
Code at CS:EIP
C9 C2 10 00 89 45 C0 EB ED 3D 01 01 00 00 0F 85
Stack:
0EEDFADE 00000001 00000000 7560812F 00000007
00000000 774534BB 2F405C05 037E899C 2F574311
00000002 03789D00 00000000 037FE0A0 774534BB
FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF 00000001